In 2024, organizations laid the groundwork for AI transformation, and now in 2025, it's time to cement your AI strategy. Join WWT experts David Rosenblatt and Mike Davis as they share insights from our 2025 Digital Workspace Priorities research report. You'll hear their unique perspectives on treating AI like a new employee and guidance on transitioning from proof-of-concept to organization-wide AI implementation so you can empower every employee.

AI is transforming contact centers at every stage of maturity. WWT's Contact Center Maturity Model report helps organizations assess their current capabilities and chart a path to greater efficiency, customer satisfaction and business value. Whether you're just starting with automation or advancing toward proactive, customer-facing AI, WWT experts Morgan Laville and Patrick Bond share practical steps and real-world examples to help leaders align people, processes and data for measurable impact. Learn how AI can be applied at every level, from streamlining agent operations to enhancing customer journeys, and discover actionable insights to move your contact center forward.

Your biggest IT expense might be the one you never see. In this episode of WWT Research's four-part IT Value Creation series, Robb Boyd talks with Andrew Tookey and Sean McDonald about the silent budget drain hiding in unmanaged software licenses. You'll uncover how "tail spend" quietly grows into millions of dollars in waste, why visibility is the foundation of IT value creation and how strategic partnerships turn license chaos into measurable savings.

In this episode of WWT Presents Research, host Robb Boyd and Corey Wanless, a principal solutions architect, explore ways in which organizations can automate infrastructure and processes for AI success.

You can buy the GPUs but that doesn't mean you can run them. Across the enterprise, AI investment is accelerating but the infrastructure behind it is lagging further than most teams realize. Power ceilings are being hit. Cooling systems are stretched. Floor space and rack density are becoming real constraints. And in many cases, organizations are discovering these limits after the hardware shows up.

Private cloud sounds simple until you sit in the room where the decisions get made. Everyone agrees they want it — but everyone means something different. That's where things start to drift. Teams buy hardware, timelines get tight, and suddenly the foundation is poured before anyone agrees on what the cloud is supposed to deliver.

In this episode of WWT Presents Research, host Robb Boyd and Tree Lindemann-Michael, an operations and delivery lead for AIOps, explore how technical teams can embrace full-context operations.

Many organizations move to the cloud expecting speed and savings, only to end up with ballooning bills, siloed teams and mounting frustration. In this episode of WWT Presents Research, Robb Boyd talks with Jeff Weeks, creator of WWT's Cloud Operating Model framework and Michelle Dupuis, one of only 300 certified FinOps professionals worldwide, to unpack why the problem isn't the cloud but how you're running it. Learn why fixing your operating model is the foundation for securing data, enabling AI infrastructure and modernizing legacy applications. Cloud success is not just about migration; it is about mastering the model that makes it work.

How can my organization become a great place to work? This is a common question we hear from clients of WWT. While there isn't a one-size-fits-all approach to culture, the most successful organizations integrate company culture with advanced technology to leverage data-driven insights and drive measurable business outcomes. Join WWT's experts Joe Berger, VP of Digital Experiences, and Krista Bush, VP of Global Employee Experience, as they discuss a framework for creating a sustainable and resilient company culture — a framework that has placed WWT on the Great Place to Work® list for 13 years running.

A data center went down after a routine refresh. Not a cyberattack. Not a hardware defect. A power overload. A new rack of servers — installed without full visibility into what the system could actually support. That's how refresh projects fail today. Not from lack of budget or intent — but from blind spots between teams.

In this episode of WWT Presents Research, host Robb Boyd and Nick Thompson, a distinguished solutions architect, explore the foundational role of infrastructure visibility in automation success.

Most organizations adopt cloud before they establish governance—then spend years battling runaway costs, siloed decisions, and commitments they can't unwind. In this episode of WWT Research's four-part IT Value Creation series, Josh Bushman and Jenny Halidik unpack the structural gaps that undermine cloud ROI and explain why FinOps tools alone cannot solve the problem. This episode explores the Cloud Center of Excellence (CCoE) as the foundation for sustainable cloud governance, showing how cross-functional decision-making, shared accountability and continuous optimization transform cloud from a cost risk into a strategic advantage. If your cloud spending is unpredictable, commitments feel misaligned or optimization never sticks, this conversation offers a clear roadmap for building governance that works at enterprise scale.